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To our international customers

International shipping

We do ship worldwide and of course you’re welcome to order from our website. Although most of our customers are from Germany we have customers from all over Europe and overseas. Please contact us in case you need English language assistance as the website currently is available in German language only. However, it should be easy to navigate even if you can't read all of the German. You may alternatively order by e-mail as well.

Shipping cost

Shipping outside Germany is weight based, the applicable rates are displayed while checking-out, also a calculator for estimated shipping cost based on the desired destination is available. We ship as international registered airmail letter or DHL parcel. Shipping cost for concert tickets is 4.50 Euro per order worldwide, this includes registered airmail shipping. Shipping rates within EU are EUR 9,50 for up-to 1 kg (registered airmail letter), EUR 19,50 for up-to 5 kg and EUR 29,50 for up-to 10 kg  (DHL parcel, standard delivery approx. 2-5 working days). Outside EU we charge  EUR 9,50 for up-to 1 kg (registered airmail letter), EUR 39,50 for up-to 5 kg and EUR 49,50 for up-to 10 kg  (DHL parcel, standard delivery between 4-10 working days, depending on desired destination). Tracking code is available on request.

Payment options (EU/SEPA zone)

As a standard payment option we offer SEPA bank transfer with internationally standardized BIC / IBAN banking codes. Within SEPA zone (EU, Switzerland, Island, Norway) this is just as easy and inexpensive (usually free of charge) as a domestic transaction. After check-out you will receive within max. 24 hours an English language confirmation mail including banking details. Alternatively, picking up and paying in cash at our store in the City of Giessen (close to Frankfurt/Main) is available. Unfortunately we cannot accept Credit Cards, IMO, foreign cheques or paid payment services such as Skrill or Paypal at present.    

Payment options (outside EU/SEPA zone)

As a standard payment option we offer SEPA bank transfer with internationally standardized BIC / IBAN banking codes,  after check-out you will receive within max. 24 hours an English language confirmation mail including banking details. Within SEPA zone (EU, Switzerland, Island, Norway) this is just as easy and inexpensive (usually free of charge) as a domestic transaction. For non-SEPA transfers, fees and transfer vary widely, please contact your bank for individual details. In any case, please do make sure no transfer fees are deducted from the total but would be paid in advance. For customers from outside SEPA zone only we have now set up an experimental Paypal account (additional fees apply), please write for details. 

 

 

Please contact us for any remaining questions! ^_^